Terms and Conditions HalpMe

About

HalpMe connects customers with service providers through their platform. We are a company registered in Estonia under company number 17044600, with address at Merivälja tee 50, 1191, Harju Maakond, Tallinn, Estonia. Our VAT number is EE102765515.

You can contact us:

• By [email protected]
• By phone at +372 53066568
• By post to the following address: Merivälja tee 50, 1191, Harju Maakond, Tallinn, Estonia

Definitions

In these terms and conditions ("T&Cs"), the following expressions shall have the meanings set forth below, unless the context clearly indicates otherwise:

1. General

1.1 These T&Cs apply to Your usage of HalpMe platform, App and the Website via internet, mobile.

1.2 The Website and the App are offered by HalpMe. HalpMe is a platform that connects users, customers with independent service providers ("Halpers"). 'Customers' are individuals seeking services from Halpers and are customers of the Halpers and 'Halpers' are individuals that provide independent services to customers. Following the acceptance of these terms and conditions HalpMe will allow you to register in the platform and use the connection services.

1.3 These T&Cs constitute a binding agreement ("Agreement") between You and HalpMe.

1.4 These T&Cs come into force as soon as you click on the "Register" button to open your user Account. In order to be able to register, You must signify that You have read these T&Cs carefully in their entirety and have accepted them. By accessing any part of the Website You signify that You agree with these T&Cs. You should fully understand and agree to be bound by the T&Cs contained herein and as may be amended by HalpMe from time to time.

1.5. If you do not understand this Agreement or do not agree to all of its terms and conditions, you may not use our Platform and do not click to accept this Agreement or to "sign up."

1.6 HalpMe reserves the right to modify and amend T&Cs and, consequently, the Agreement between you and HalpMe at any point, with or without prior notification. This includes, but is not limited to, modifications for fraud prevention, clarification of the Terms and Conditions, or to ensure compliance with legal obligations.

Whenever such amendment shall limit Your current rights or otherwise may be to Your detriment, HalpMe will notify You prior to such changes coming into effect. You will be asked to re-confirm acceptance of the new T&Cs before the changes come into effect and You shall not be allowed to use the platform unless You accept the new T&Cs.

1.7 Such amendments will become immediately effective upon being posted on the Website-App. It is Your sole responsibility to review this Agreement.

1.8 These Terms and Conditions are available in Estonian, Russian and English. In the event of any inconsistencies or conflicts arising between the English or Russian version and the Estonian version of these Terms and Conditions, the Estonian version shall prevail.

1.9 All headings are for reference purposes and do not affect the meaning or interpretation of these Terms and Conditions.

1.10.References to any legislation (including statutes and subordinate legislation) include that legislation as currently in force, taking into account any amendments, modifications, extensions, consolidations, re-enactments, or replacements.

2. Your User Account

2.1 Registration and Opening of Your User Account.

2.1.1 To use HalpMe, you must register personally by completing and submitting the registration form to create an User Account. HalpMe reserves the right to refuse account creation and to limit or refuse our platform services.

2.1.2. Users may be subject to a screening process before registering for and during their use of the platform, which may include, but is not limited to: identity, employment eligibility, and criminal background verification, using third-party services where applicable. While HalpMe may perform background checks, it cannot guarantee the accuracy of user identities or the reliability of background check information and assumes no liability in this regard.

2.1.3. By registering to open an User Account, you declare that:

1. You agree to be bound by these Terms and Conditions;
2. You operate under your own name.
3. You have provided accurate and updated information in the User Registration Form.
4. You will act in accordance with all applicable laws or customs, in good faith and you will not use our Platform to upload or host illegal content or services;
5. You will respect the privacy of others (including, but not limited to, family and domestic privacy), property and data protection rights of Users and will be courteous to Users and HalpMe staff members;
6. You are a natural person aged at least 18 years and you have the right to enter into legally binding contracts.
7. You will respect the commitments made to other Users of the Website, including responding promptly to invitations, providing the Services agreed with your Customer and providing quality services in a timely manner to your Customers;
8. To access our platform, you need to create a user account. This can be done through Google, Apple or by setting up a unique username and password. It is your responsibility to maintain the security and confidentiality of your username and password, and you agree not to share them. You are accountable for all activities on the Platform carried out using your credentials. In the event of suspected or known unauthorized use of your account or unauthorized access to your password, you must notify us immediately. Additionally, you agree not to use another Halper's account or log in with their username and password without their explicit consent.
9. When you create an account, it is subject to our ability to carry out the necessary checks on you. To the extent that we are unable to carry out such checks, or are unable to carry out such checks on you, HalpMe explicitly disclaims any liability regarding the accuracy, veracity and dependability of the data presented within the user profile. Failure to comply with these verification requirements may lead to limitations or restrictions on account functionalities. We strongly encourage users to cooperate fully with these procedures to ensure a seamless experience and the integrity of the HalpMe community.
10. If You open or attempt to open more than one user Account, for whatever reason, HalpMe may block or close any or all of Your user Accounts at its discretion. Should HalpMe decide to leave one user Account open, it will be the first user Account that You opened with HalpMe or the account with In App payments enabled. If You notice that You have more than one user Account under different names, You must notify HalpMe immediately.
11. You must keep your registration information up to date at all times.
12. You must enter all mandatory information requested into the registration form, in particular, first name and last name, personal identification code or date of birth, home address and contact details, including a valid e-mail address and mobile phone number, PEP determination, Your descriptive occupation, country of birth, and citizenship, all of which must be true and correct. It is Your sole responsibility to ensure that the information provided is true, complete and correct, and You hereby declare and warrant to HalpMe that the information provided is true, complete and correct.
13. HalpMe conducts verification processes, either directly or through external companies, both upon your registration and throughout the term of this Agreement. As part of these procedures, you may be asked to submit documentation to HalpMe or a third party. This documentation may include a copy of your passport or other identification, proof of your residential address, a selfie of the User or evidence of the financial methods you have used.
14. HalpMe or a third party reserves the right to perform additional security checks, which may include but are not limited to requesting additional documentation and other means of verification. HalpMe retains the right to block Your user Account if You fail to provide HalpMe with the information and documentation requested.
15. It is not allowed to post or share spam, unsolicited promotions, or unrelated advertising, content that is abusive, harassing, discriminatory, or threatening to other users.
16. HalpMe accepts Users that are Estonian residents.

3. Conditions applicable to Customers

3.1. Booking a service.

HalpMe provides a platform connecting customers with Halpers for the provision of a wide range of services.

You can search for a Halper by using the criteria service type, location and date. You can also use the filters to refine your search results. The search engine will present a list of potential matches based on the used criteria. Customers can then review Halpers' profiles, including services offered, qualifications, certifications, and past customer reviews.

You can contact Halpers through a fully functional chat feature for more information after selecting the preferred Halper.

Customers wishing to use a Halper's services can complete their booking in the App/website. The Halper 'll receive a booking request before the payment is done. The Halper can either accept or decline the request, and the customer will be notified accordingly. Upon acceptance of the booking, HalpMe will provide Halper's contact details.

For service requests that involve in-app payments, funds are held by Stripe. If the Halper declines the request, the held payment is automatically canceled and refunded to the customer. Conversely, if the Halper accepts the request, the payment is confirmed and processed.

When In App payments are not available the customer and the Halper will mutually agree the payment method and conditions.

Automatic Booking Cancellation Policy (Halper Ignored a service request)

When a booking request is not responded by the Halper within the timeframe stated below, an automatic cancellation will proceed. The requested service slot will be released and made available for other customers to book. The Customer will be notified of the cancellation via their preferred communication method (e.g., email, in-app notification). It is important to note that once a booking is automatically canceled, it cannot be reinstated. A new booking request would need to be submitted if the service is still desired.

To maintain operational efficiency and fairness, specific timeframes have been established for automatic cancellation of unattended bookings. These timeframes are differentiated based on the lead time of the booking request:

• Bookings Requested More Than 24 Hours in Advance: For service requests submitted with a lead time exceeding 24 hours from the intended service commencement, a response is expected within a reasonable timeframe. If Halper fails to provide a response within 12 hours of the request being initiated, the booking will be automatically canceled by the system and the refund of the money paid to the customer (only for in App payments).
• Bookings Requested Less Than 24 Hours in Advance: For time-sensitive service requests submitted with a lead time of less than 24 hours from the intended service commencement, a more prompt response is required due to the immediate nature of the request. If the Halper does not respond within 4 hours of the request being initiated, the booking will be automatically canceled and the money refunded to the customer (only for in-app payments).

3.2. Your Responsibilities.

1. You are accountable for your own actions and failures to act. This responsibility extends to anyone you invite to participate in or access the booked services.
2. To receive the service, you must confirm that you and anyone receiving the service meet the minimum age requirement.
3. If you book a service for an underaged or bring them to a Halper Service, you must have the legal authority to represent them. Furthermore, you bear full responsibility for their supervision during the service.
4. You are responsible for informing the Halper of any medical or physical conditions or other circumstances that could affect your ability to use the service.
5. Provide honest and accurate profile and booking information.
6. Ensure the service location is safe, accessible, and appropriate for the Halp.
7. Be present on time or arrange access for the Halper at the agreed time and place.
8. Provide any tools or materials needed, unless agreed otherwise.
9. You have the option to pay for the service In-app through Stripe.
10. Respect the Halper's time, cancel responsibly and avoid unsafe conditions.
11. Communicate respectfully and professionally.
12. Be punctual
13. Never request illegal, unsafe, or inappropriate services.
14. Ensure, at the time of service provision, the Halper providing the service matches its profile. Any discrepancy between the Halper profile and the actual service provider must be reported immediately and investigated fully by HalpMe.
15. Follow all cancellation and refund timelines in these Terms

3.3. Verification of Halper Credentials

Customers acknowledge that any qualifications, certifications, identity documents or proof of skills presented by a Halper, whether displayed on their profile, shared via chat, or provided in any other form, are supplied solely by the Halper and are not independently verified or validated by HalpMe. Customers are solely responsible for assessing the authenticity and suitability of a Halper before engaging their services, and HalpMe shall not be held liable for any misrepresentation or inaccuracy in such documentation.

4. Conditions applicable to Halpers

4.1. Contracting with a Customer

4.1.1. HalpMe provides a platform connecting customers with Halpers for the provision of a wide range of services.

4.1.2. HalpMe OÜ operates an online marketplace connecting customers seeking services with Halpers. These Halpers are independent contractors of the customers, not employees, partners, representatives, agents, joint venturers, or franchisees of HalpMe. HalpMe itself does not provide services or employ individuals to do so; its role is solely to connect those needing services with willing service providers.

4.1.3. By agreeing to these T&Cs Halpers can create an account to be contacted by potential customers. Once a Halper begins accepting service requests. The platform enables direct communication and coordination between users to arrange the details of the services independently.

4.1.4. To access the platform as a Halper, you must create a Halper profile and complete the personal verification process. Your profile and services will not be activated or visible to potential Customers until the verification is successfully completed. You agree to provide truthful, accurate, and up-to-date information on your profile, including details about your identity, location, business ownership, skills, and services. It is prohibited to provide any false or misleading information, and you must promptly correct any inaccuracies. We reserve the right to suspend or terminate any Account, or platform access, for providing false, inaccurate, or incomplete information. You are limited to one Account per User. We may delete any duplicate accounts offering substantially the same services

4.1.5. You agree not to request or authorize any other person to create an Account for you, your use, or your benefit.

4.1.6. By accepting these T&Cs, you agree and consent to the mandatory registration process that designates you as a "Halper" on the HalpMe platform. This registration is a prerequisite for utilizing the platform's functionalities, specifically enabling you to establish a comprehensive professional profile detailing your areas of expertise, skills, experience, and service offerings. Upon successful profile creation, you will gain the eligibility to actively receive and respond to customer service requests posted by users seeking assistance within your designated service categories. This reciprocal system ensures that Halpers can connect with potential clients who require their specific skills and services, facilitating a mutually beneficial exchange within the HalpMe ecosystem.

4.1.7. The potential customer will have the right to contact you requesting additional information about the service, reviewing all the responses they receive from you and other Halpers, and decide whether or not to enter into a separate contract with you or another service provider. When you are engaged by a Potential Customer, that person becomes your Customer. For the avoidance of doubt, a Customer is a customer of the Halper and not a customer of HalpMe.

4.1.8 When you receive a customer's booking request and you accept it, a private service agreement is created directly between you and the Customer. In addition to these terms and conditions you will be subject to, and responsible for complying with all terms of the booking and the conditions agreed with your customer.

4.1.9. HalpMe facilitates in-app payment processing via Stripe, our designated payment partner. Enabling this feature initiates a Stripe onboarding procedure. Upon successful completion of the Stripe onboarding, you will gain access to a suite of Stripe's comprehensive features, which enable the effective and efficient management of funds you have received for the service provided. In-app payment processing may incur additional fees from both HalpMe and Stripe. Comprehensive details regarding these potential charges can be found here

4.1.10. In case you do not authorise in app payments you will receive a notification of service request from a potential customer. You may then choose to accept or reject this request. In the event you accept it, a booking is created on the platform and you need to agree the payment method and conditions directly with the customer. HalpMe will not participate in or bear responsibility for any private agreements made between you and the customer.

4.1.11 After a Halper completes a service for a Customer, HalpMe will enable Customers to rate the Halper's performance and vice versa, more information can be found in the section 6 of these Terms and Conditions.

4.2. Halper's responsibilities

By using the HalpMe platform, you declare and warrant that:

4.2.1. You operate under your own name as a self-employed individual not under HapMe's name, using your own tools and supplies to perform your services.

4.2.2. You warrant to HalpMe that the Services you provide to your Customers will be performed by you and anyone acting on your behalf with due care and diligence, with integrity and to the level of quality that the Customer would reasonably expect in all the circumstances, and will comply at all times with all laws, guidelines and regulations that apply to the provision of the Services to your Customers (including, without limitation, those relating to data privacy, consumer law, health and safety).

4.2.3. You will comply with any licensing, registration or other requirements relating to your business and service listed on HalMe's profile.

4.2.4. You have the unrestricted right to operate in the jurisdiction in which you will provide the Services;

4.2.5. If the Services are performed in a jurisdiction that requires you to have a business license or tax registration, you have the required business license or tax registration;

4.2.6 You are responsible for identifying and obtaining any required licenses, permits or registrations before offering Services and undertaking Services; Upon a customer's request, the Halper must verify their identity and qualifications by providing appropriate documentation that confirms they are the same individual listed on the HalpMe profile.

4.2.7. You have all necessary insurance to operate your business and provide your Services, including insurance covering any damage or personal injury caused, or any error made, in the performance of your Services. HalpMe does not provide insurance or coverage for services performed by Halpers.

4.2.8. You will respect your commitments to other Users of the Website, including responding promptly to invitations, providing the Services agreed with your Customer and providing quality services in a timely manner to your Customers;

4.2.9. You will only offer and provide services for which you have the necessary skills and expertise, and you will provide such services safely and in accordance with all applicable laws

4.2.10. any information, images or other material you upload to the Website/App is true, complete and accurate and you have obtained all necessary licenses, consents or other authorizations to use and upload such content.

4.2.11. Comply with all applicable laws, tax obligations, regulations and codes relating to the fight against fraud and corruption and licensing requirements relevant to their services and location. Ensure any required personal or professional liability insurance is in place, particularly for tasks involving childcare, driving, electrical work, or entering a customer's property.

4.2.12. Any documents, licenses, certifications, identity proofs or proof of skills uploaded to the Platform or presented to Customers are provided solely by the Halper. HalpMe does not verify, authenticate, or endorse the accuracy, validity, or legitimacy of such documentation. The Halper warrants that all such information and documents are true, accurate, and not misleading, and accepts full responsibility for any misrepresentation.

4.2.13. You are free to maintain a client base without any restrictions from HalpMe and you are free to offer and provide your Services elsewhere, including through competing platforms. HalpMe does not set the working hours or conditions of Halpers. You are free to accept or decline Customers and contracts, and will not be penalized for declining Customers or contracts. However, if you accept a Customer's booking request through the Website/App, you are required to fulfill your obligations.

4.2.14. You are required to establish your own service fees. These fees are to be set independently, without any deductions from our side, and must encompass all applicable taxes. When determining your pricing, ensure it reflects industry standards and your level of experience. Unreasonably high or abusive fees must be avoided.

4.2.15. You acknowledge and confirm that it is your responsibility to exercise your own business judgment in entering into agreements with Customers and that, depending on how you exercise that business judgment, you may generate individual profits or losses.

4.3. You agree not to:

4.3.1. attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, upload, display, transmit or distribute any part of the Website in any form or media or by any means;

4.3.2. attempt to decompile, reverse compile, disassemble, reverse engineer or otherwise reduce to a human-perceivable form all or any part of the Website;

4.3.3. to access all or part of the Website in order to create a product or service competing with the Matchmaking Services;

4.3.4. license, sell, rent, lease, transfer, assign, distribute, display, disclose or otherwise commercially exploit, or make the Website or any Contact available to any third party, except with the express written consent of HalpMe;

4.3.5. introduce or permit the introduction of any virus or vulnerability into HalpMe's network and information systems;

4.3.6. submit reviews of its own services, nor report third-party comments other than in good faith;

4.3.7. attempt to re-register an account on the Website after having been previously banned.

4.4. You must at all times:

4.4.1. Cooperate with us regarding all matters relating to the Connection Services;

4.4.2. Provide, in a timely manner, such information as we may reasonably request, and ensure that it is accurate and complete in all respects;

4.4.3. Always comply with the Terms of Use of our Website;

4.4.4. Comply with all policies and requirements specified on the Website, as we update them from time to time;

4.4.5. Comply with any monitoring requirements that we may impose on you from time to time;

4.4.6. Ensure that you clearly indicate to Customers that all Services to be provided to them are provided by you and not by HalpMe.

4.4.7. Behave in a professional manner and refrain from using offensive or abusive language towards Customers or HalpMe staff.

4.4.8. Provide truthful and up-to-date information about all qualifications, skills, and certifications. Clearly list only services that they are legally and professionally qualified to perform.

4.5 You also represent and warrant that:

4.5.1. Deliver services ("Halps") as scheduled, on time, and in accordance with the agreement made with the customer.

4.5.2. Bring any necessary tools or equipment unless otherwise specified.

4.5.3. Promptly notify the customer and HalpMe of any expected delays or cancellations.

4.5.4. Communicate courteously and professionally with customers at all times.

4.5.5. Do not solicit or accept bookings, or service arrangements outside of the HalpMe platform.

4.5.6. Never attempt to move customers off-platform or accept "off-the-books" deals.

4.5.7. Honor all confirmed bookings unless a valid exception applies under these Terms.

5. Booking Cancellations and Right of withdrawal

5.1. Booking cancellations- Customers.

1. Cancellations for bookings paid through the app using Stripe will be processed as follows:

• In general you are allowed to cancel a booked service with a full (100%) refund if you do so more than 48 hours before the scheduled time.
• If you cancel within 24 hours of the scheduled service, refunds are not provided. In addition, late service cancellations could negatively impact the User's Trust Score.

2. Service cancellations for users who arranged payment outside the app will be handled as follows:

• Booked services can be canceled without penalty if done more than 48 hours prior to the scheduled time. However, because payment was handled directly between the Customer and the Halper, HalpMe cannot provide refunds as we are not part of the private agreement between the customer and Halper. We do not manage these transactions.
• If you cancel within 24 hours of the scheduled service, this could negatively impact your Trust Score.

5.2. Booking Cancellations- Halpers.

1. Cancellations for bookings paid through the app using Stripe will be processed as follows:

• If a Halper cancels a booked service, the customer is always entitled to a 100% refund, subject to Stripe's refund policies and terms. Such cancellations may also negatively affect the Halper's Trust Score and the Customers have the right to file a complaint and report the Halper's profile on our platform.

2. Service cancellations for users who arranged payment outside the app will be handled as follows:

• HalpMe cannot issue refunds for payments handled directly between the Customer and the Halper, as we are not party to these private agreements.
• Customers have the right to file a complaint and report the Halper's profile on our platform.
• Halper-initiated cancellations may negatively impact the Halper's Trust Score.
• Accounts with a low Trust Score may be compromised, and HalpMe reserves the right to close them.

Failure to show up or cancel without reasonable notice may result in penalties, including:

1. Deductions or withholding of payouts
2. warnings, account suspension or account closure
3. Reduced visibility on the platform or restricted access to customers
4. Negative reviews from others users

5.3. Right of withdrawal

The Customer has the right to withdraw from the service within 14 days without giving any reason. This withdrawal period will expire 14 days from the day of the conclusion of the service agreement between the consumer and the Halper.

To exercise the right of withdrawal, the Customer must inform the Halper of their decision to withdraw by means of a clear statement (e.g., a letter sent by post or email).

Customer acknowledge and expressly consent that the right of withdrawal will not be applicable once the service has been fully performed, provided that:

• The performance of the service has begun with the Customer's prior express consent, and
• The customer has acknowledged that their right of withdrawal will not be applicable once the service has been fully performed by the Halper.

This exception applies notably to services that are completed within the withdrawal period, including (but not limited to) one-time or urgent services performed upon immediate request.

HalpMe acts solely as an intermediary connecting Customers with independent service providers (Halpers). The private service Agreement is concluded directly between the Customer and the selected Halper. HalpMe is not a party to such contracts and therefore shall not be held liable for any claims related to the right of withdrawal. Customers are advised to review the specific terms provided by each service provider prior to confirming a booking.

5.4. Punctuality Policy

To ensure fairness and respect for Halpers' time, HalpMe has established clear guidelines regarding punctuality and access for scheduled Halp sessions. If a customer is more than 10 minutes late for a Halp session with a duration of 30 minutes or less, or more than 15 minutes late for a session lasting one hour or longer, the Halper reserves the right to cancel the appointment. In such instances, the Halper will be entitled to retain the full payment for the scheduled session (only apply for those Halpers with enabled in-App payments). The cancellation will be officially recorded in our system as "Cancelled due to Customer delay" and will negatively affect the Trust score of the user.

5.5. Impact of Repeated Infractions:

HalpMe maintains a commitment to provide a reliable and efficient platform for both customers and Halpers. Repeated instances of no-shows, violations of our established policies, or last-minute cancellations made without a valid and justifiable reason can significantly disrupt the HalpMe ecosystem and negatively impact Halpers. Therefore, HalpMe reserves the right to take appropriate action in cases of recurring infractions. This may include temporary account suspension or, in more severe or persistent cases, the permanent customer's account closure.

5.6. Addressing Concerns and Providing Evidence:

HalpMe understands that unforeseen circumstances can occasionally arise. If a customer anticipates a delay or encounters an unavoidable situation that may impact their ability to attend a scheduled Halp session, it is crucial to contact our support team at [email protected] as promptly as possible. When contacting support, customers are encouraged to provide any relevant evidence or documentation that may support their explanation. This will allow our support team to review the situation thoroughly and determine the appropriate course of action based on the specific circumstances and our established policies. Prompt communication and the provision of evidence can help in resolving concerns and potentially avoiding penalties such as account suspension or closure.

5.7. Booking Modifications.

Rescheduling existing bookings is currently unavailable. To modify a booking requires cancelling the current service, creating a new one based on availability.

6. Review System and Ranking Criteria

6.1 Reviewing the service

After each Service is provided, Customers and Halpers will have an opportunity to review each other. Your review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates these terms, applicable law, or our policies.

Upon the successful completion of a service, Customers are provided with the opportunity to rate the Halper's performance. These ratings, which represent subjective opinions and for which HalpMe disclaims responsibility, will be publicly accessible on the Halpers' profiles. All customer reviews are subject to verification by HalpMe. Reviews found to contain offensive language or inappropriate information will be rejected. Accepted reviews will be incorporated into the Halper's public rating.

Halpers numerically rate Customers on four aspects: punctuality, communication, respect, and overall experience (payment and follow-through). These unmoderated reviews use a scale from -5 (worse) to 5 (better), with 0 being neutral. Each customer's daily statistics, based on these ratings, are visible to Halpers when a booking request is made. This information is not public but is available in the request to help Halpers decide whether to accept or reject a "halp" request.

7. Payments.

7.1 Halpers Payments.

7.1.1. HalpMe In App Payments

In-app payment features will be available exclusively to Halpers located within the European Union.

1. HalpMe facilitates in-app payment processing via Stripe, our designated payment partner.
2. Enabling this feature initiates an onboarding procedure in Stripe (Stripe Connected Accounts) where you need to create an account, register the requested information and accept their terms and conditions.
3. Subsequently, Stripe will evaluate your application and approve the account creation based on their terms and conditions. Upon successful completion of the Stripe onboarding, you will gain access to a Stripe account, which allows you to receive and manage all the funds.
4. In-app payment processing may incur additional fees from both HalpMe and Stripe. Comprehensive details regarding these potential charges can be found here (HalpMe Pricing) and (Stripe Pricing & Fees)
5. You may withdraw any amount up to the available in Your stripe account. For more information refer to the terms and conditions of stripe (Stripe Payouts Documentation)
6. You agree that the funds deposited in your Halper user Account must only be used for the purposes of providing services in your HalpMe profile.

7.1.2. Halpers without In App Payments

In case you do not authorise in app payments you will receive a notification of service request from a potential customer. You may then choose to accept or reject this request. In the event you accept it, a booking is created on the platform and you need to agree the payment method and conditions directly with the customer.

HalpMe will not participate in or bear responsibility for any private agreements made between you and the customer.

After a Halper completes a service for a Customer, HalpMe will enable Customers to rate the Halper's performance and vice versa, more information can be found in the section 6 of these Terms and Conditions.

7.2. Customer's Payments

7.2.1. In case the Halper has authorised the in App payments, you will be redirected to our payment provider partner stripe to complete the payment. The Halper has authorised Stripe as their payments processor from the Customers and to forward the payments to the Halper. Your Obligation to the Halper will be fulfilled when the payment order is given to transfer the Halper's Stripe account. You are responsible for ensuring that the payment takes place and ensuring that sufficient funds are available in your payment method.

7.2.2. When making payments by Stripe in-App Payment, Stripe receives your payments and forwards money to the Halper. Stripe and HalpMe may ask additional data from you to verify the payment method.

7.2.3. When making payments by Stripe Payment for the services, HalpMe is not responsible for possible third-party payment costs (e.g Stripe commissions, mobile operators, bank fees). These service providers may charge you additional fees when processing payments in connection with HalpMe in-App Payment. HalpMe is not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.

7.2.4. HalpMe will charge additional fees when you are using inApp payments. Detailed information is here (HalpMe Pricing)

7.2.5. In case the Halper has not enabled App payments, the payment terms governing transactions will be a matter of agreement and mutual understanding established solely between the customer and the Halper. These agreed-upon conditions, detailing aspects such as pricing, payment schedules, methods of payment, and any applicable fees or charges will be agreed between them.

7.2.6. HalpMe does not directly dictate or control the financial arrangements between the Customer and the Halper. Instead, HalpMe enables the independent formation of service agreements, wherein the customer and the Halper autonomously negotiate and settle upon the mutually acceptable payment terms that will govern their specific engagement. HalpMe's role is therefore limited to facilitating the contractual relationship, while the financial obligations and their specifics remain the exclusive responsibility and agreement of the contracting parties.

7.2.7. Tax obligations are agreed upon directly between the customer and the Halper per their Agreement.

7.3. Refunds

Refunds apply only for inApp payments. In the event you need a refund due to a booking cancellation, kindly reach out to Stripe by email [email protected]. For comprehensive information, please review Stripe's terms and conditions. (Stripe Refund Policy)

8. Closing Your user Account

8.1. You may close your account directly accessing your profile through the App. Also, You may request closure of Your user Account at any time by contacting HalpMe's Customer Support.

8.2. HalpMe is not involved in any agreements between the Customer and the Halper. Choosing to stop using our platform will not end or affect any separate agreements you might have with another user, be they a Customer or a Halper.

8.3. We may revoke or limit your access to the Services, refuse your registration or revoke your access to the App/Website and refuse to provide you with all or part of the Services offered by HalpMe in the following cases:

• You fail to comply with any of the terms of this Agreement;
• We have reason to believe that you have provided us with false or misleading information;
• We conclude that your actions may expose you or others to legal liability, may be contrary to the interests of the Website or the user community, or may involve illicit or illegal activities;
• We are compelled to do so by law, legal process or law enforcement.
• HalpMe has the sole right to decline or accept any reopening requests of closed users Accounts.

9. Privacy Policy

HalpMe aims to deliver an exceptional user experience by focusing on innovation, transparency, and outstanding customer support. A core principle of this mission is clear communication regarding the data collected from users, its usage, and the entities with whom it is shared.

Privacy Policy is available here. Please note that Your acceptance of the Terms & Conditions also includes Your agreement to the Privacy Policy, so please read the Privacy Policy carefully.

10. Complaints

10.1. If You have a complaint, You can:

10.2. Email customer support on [email protected].

Kindly provide clear information about Your identity as well as all relevant details giving rise to the issue. This will enable the HalpMe to promptly resolve a reported matter and reach an amicable settlement.

10.3. HalpMe aims to provide You with a substantive response to your complaint as soon as practically possible and seek to resolve Your complaint within maximum 10 calendar days from the date it receives the complaint. In certain cases, HalpMe might extend the resolution time by another 10 calendar days.

10.4. In case Your complaint is not resolved at this stage, You may escalate the complaint by emailing [email protected]. The response from the complaints email address represents the final stage of the HalpMe's internal complaints' procedure.

10.5. Should You still not be satisfied with the ruling, then You may also contact the European Platform for European Dispute Resolution (ODR), provided by the European Commission.

Website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

10.6. If You have a query with regard to any transaction made via Stripe, You may also contact Stripe at xxxx with details of the query. For more information, refer to stripe Terms and Conditions

11. Limitation of Liability

11.1. You acknowledge that you remain contractually liable to Customers/ Halpers for the provision or reception of services, but also that HalpMe may suffer reputational damage if you fail to properly perform your contractual obligations under the private agreements Agreements. You hereby agree to indemnify HalpMe against all losses (including all direct, indirect and consequential losses), liabilities, costs, damages and expenses that we incur or suffer, all claims or proceedings made, brought or that may be made against HalpMe by any person (including, but not limited to, Customers) and all losses, liabilities, costs (on a full indemnity basis), damages and expenses that we incur or suffer in the defense or settlement of any actual or threatened claim or proceeding, in all cases arising out of or in connection with your breach of the obligations set out in these terms and conditions.

11.2. You hereby agree to indemnify HalpMe in full against: (has)

a. all losses (including all direct, indirect and consequential losses), liabilities, costs, damages and expenses which we incur or suffer; and

b. all losses, liabilities, costs, damages and expenses which we incur or suffer in the defense or settlement of any legal action, claim or proceeding brought or threatened against HalpMe by any person (including, but not limited to, Customers), in each case arising out of or in connection with (i) your breach of your obligations set forth in this terms and Conditions, and/or (ii) the Services you provide/ receive, and

c. all losses, liabilities, costs, damages and expenses which we incur or suffer in the defense or settlement of any legal action, claim or proceeding brought or threatened against HalpMe by any person (including, but not limited to, Customers) claiming that content you have provided to Halpme (including any content uploaded by you to the Halpme website) infringes the intellectual property rights of a third party.

11.3. You hereby release HalpMe from and against any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with a Customer/ Halper that exists at the time you enter into the acceptance of these Terms and Conditions. This release will not apply to any claim that HalpMe has failed to comply with its obligations under the Terms of Service.

11.4. HalpMe does not conduct independent verification of any documents, qualifications, licenses, certifications, or proof of skills provided by Halpers. All such materials are self-declared by the Halper. HalpMe shall not be liable for any loss, damage, or dispute arising from inaccurate, falsified, expired, or misleading documents or representations made by Halpers. Customers engage Halpers at their own discretion and risk.

11.5. HalpMe will have no liability to you in respect of:

1. Loss of profit, loss of sales or business (in each case whether direct, indirect or consequential);
2. Loss or damage to goodwill, loss of reputation or loss of opportunity (in each case whether direct, indirect or consequential);
3. Any liability you may have to any third party, including, but not limited to, a Customer (in each case whether direct, indirect or consequential);
4. Loss of use or value of any data or software (in each case whether direct, indirect or consequential);
5. Indirect or consequential loss.
6. Nothing in these Terms and Conditions shall operate to exclude or restrict your or our liability:
7. which cannot be excluded or limited in these Terms and Conditions in the event of death or personal injury resulting from negligence;
8. for any act of fraud committed by you or us or any fraudulent statement made by you or us or for any act of fraud or fraudulent statement by a person for whom they are indirectly responsible; or
9. for any matter for which it is not permitted by law to exclude or limit, or attempt to exclude or limit, its liability.

12. Breaches, Penalties and Termination

12.1. HalpMe reserves the right to deny account creation, suspend, or terminate your user account if you violate any of these Terms and Conditions, or if HalpMe has reasonable grounds to suspect a violation.

12.2. HalpMe reserves the right to suspend or close your user account at its sole discretion if it suspects you of involvement in illegal or fraudulent activities related to the Website, violating these T&Cs.

12.3. In the event of any violation of these Terms and Conditions by You, or if HalpMe has reason to believe such a violation has occurred, HalpMe maintains the authority to refuse to create, temporarily disable, or terminate Your user Account.

13. Intellectual Property

The ownership of and all copyright, design rights or other intellectual property rights in any form, in any material, data or other information provided to you by HalpMe, including all information and content on the Website (subject to any third party rights), belongs to (or remains the property of) HalpMe and these T&Cs does not grant you any rights to any patents, copyright, database rights, trade secrets, trade names, trademarks (whether registered or unregistered) or any other rights or licenses in relation to the Website or belonging to HalpMe.

14. Severability

If any provision of these T&Cs is held to be illegal or unenforceable, such provision shall be severed from these T&Cs and all other provisions shall remain in force unaffected by such severance.

15. Assignment

Should any clause within these Terms and Conditions be deemed illegal or unenforceable, that specific clause will be removed. However, all remaining clauses will continue to be valid and unaffected by this removal.

16. Entire Agreement and Admissibility

These Terms and Conditions represent the complete agreement between you and HalpMe regarding this Website, overriding any prior agreements, whether communicated electronically, verbally, or in writing, unless fraud is involved.

17. Contacting HalpMe

You may contact the HalpMe by email; or by mail via postal address Merivälja tee 50, 1191, Harju Maakond, Tallinn, Estonia.

When utilizing our Website or App, you may contact HalpMe by email. We retain the authority to monitor and record communications. Usage. The use of the email is subject to the following rules:

1. Avoid sexually explicit or grossly offensive language, including bigotry, racism, hatred, and profanity.
2. Refrain from making abusive, defamatory, harassing, or insulting statements towards HalpMe representatives.
3. Statements promoting or advertising other online entities are prohibited.
4. Statements made about HalpMe, its website/app, or any affiliated internet sites must be truthful and cannot be malicious or harmful to HalpMe..
5. In the event You breach any of the above provisions, HalpMe shall have the right to immediately terminate Your user Account.

18. Applicable Law and Jurisdiction

These T&Cs are governed by the Laws of Estonia and the parties agree to be subject to the jurisdiction of the Estonian courts.